Included with Every Membership:

*Limit 1 Guest Wristband per Membership per day. **Excludes adult beverages & items already discounted.

Frequently Asked Questions

How do I activate my membership? When you purchase your membership, you will receive a confirmation number and barcode. Your Membership will be activated immediately at the time of purchase. Please bring this code with you on your phone or print it out. You will need to present your voucher to receive a Member Card on your first visit.

On your first visit, you will need to have your picture taken and receive your Member Card at Guest Services. Memberships without a valid photo on-file will not be honored.

How do I use my membership? Once activated, you'll present your Member Card at Guest Services & receive a wristband each time you visit.

How do I use my Member Perks & Discounts?

Bring-A-Friend Discount: Present your Member Card at Guest Services to purchase a 30% OFF Bring-A-Friend Wristband (limit 1 per visit).

Food & Drink Discount: Present your Member Card or Wristband when ordering food & drink to receive a 10% discount (excludes alcohol).

1 Free VR Game Per Day: This will be pre-loaded on your wristband each time you visit.

How will I be billed for my membership? The card used to purchase your membership will be billed monthly, typically on the same date each month. If you purchase a full year, the card used will be billed annually.

How do I change my payment method? You can update your payment method anytime in your Member Portal by clicking here.

Can I add more than one family member to my membership? You may add as many family members as you'd like to your membership when you make your initial purchase. However, please note that this cannot be changed later. If you purchase a membership for multiple people at the same time, they will be billed together as one transaction for the value of all memberships combined (ex: 4 Members = 4x the monthly/yearly rate).

If you have already purchased a membership and would like to add another family member, you'll need to purchase a separate membership for them.

How do I cancel my membership? You will need to visit the location from which you purchased your membership to cancel.

If you are unable to make your monthly payment but do not wish to cancel your membership, please give us a call at (540) 785-6700.

If you chose the monthly payment plan: Please note you will need to complete 12 consecutive payments before cancelling your membership.